1. Fundamentals of Quality Management

2. Basic Statistics

3. Management Systems and Guides

4. Decision Making Aids

5. Quality Policy, Objectives and Audits

6. Statistical Process Control

7. Project Work

8. Inspection Quality and Sampling Plants

9. Materials Management

10. Advanced Statistics

11. Testing and Calibration Laboratories

12. Operations Research, Computers and Softwares

13. (Optional Papers, only one to be chosen)

a) Hospital and Medical Services

b) Documentation and Information

c) Automotive Components

d) Environment and Safety

14. Master's Thesis

The details of fee to be paid by the participants of the two years Master of Science (M.Sc.) Degree are as follows :

The first instalment of Rs. 7000 is payable at the time of admission. Accordingly, the completed Application Form alongwith four passport size photographs, copies of certificates and mark sheets and a Bank Draft for the first instalment of fee (Rs.7000) in the name of "Indian Institute of Ecology and Environment" payable at New Delhi must reach Dr. Aaradhana Salpekar, Director, Indian Institute of Ecology and Environment, A 15, Paryavaran Complex, South of Saket, Maidangarhi Marg, New Delhi - 110030 by registered post only. The completed application forms may also be submitted personally at the Admissions Counter of the Indian Institute of Ecology and Environment, New Delhi between 9 am and 5 pm.

Early Years of Quality, What is Quality ?, A few other meanings associated with the word Quality, Broader sense meaning, Looking at various parameters for buying a T.V., Parameters for choosing a Restaurant, Other definitions of Quality, Examples of Quality Policies, Factors Affecting Quality: Markets, Money, Man, Materials, Machines, Motivation, Modern Methods of Information.

Organization Quality, Product Quality, Individual Quality, Service Quality, Divisions of Process Quality, Quality of Design, Quality of Conformance, Quality of Performance, Evaluation of Quality, Quality Control, The Concept of Control, Statistical Quality Control, Total Quality Control, Quality Assurance, Process Quality + Organization Quality, Definitions of Quality Assurance, JIS Definition, Juran, Quality Assurance Activities, Important QA Functions, TQM - Organization Quality + Process Quality + People Quality, What is Quality Management, TQM Model, Four Pillars of TQM, Benefits.

Dr. W. Edward Deming, Dr. Joseph M. Juran, Dr. Philip B. Crosby, Dr. K. Ishikawa, Prof. A.N. Nankana, Introduction, Quality Planning, Quality Control, Quality Improvement, Dr. Deming's 14 Points, 14 Points of Dr. Philip B. Crosby, Dr. Ishikawa's Company Wide Quality Control (CWQC), Prevention Cost, Appraisal Cost, Failure Costs, Nankana's 14 Lever Key.

Introduction, Eight Quality Management Principles : Customer Focus; Leadership; Involvement of People; Process Approach; System Approach to Management; Continual Improvement; Factual Approach to Decision Making; Mutually Beneficial Supplier Relationship; Need for Quality Management Systems, Quality Management Systems Approach, The Process Approach to Quality Management.

Introduction, Management Responsibility, Values Attitudes and Behaviour, Goals, Communication and Teamwork, Recognition, Training, Quality Control Circles, Suggestion Schemes, Kaizen, Seven Tools of Quality Control : Check Sheet; Pareto Analysis; Cause and Effect Diagram; Histogram, Scatter Diagram; Graph and Charts; Stratification.

Introduction, ISO 9000 Series of Standards, Management Responsibility, Quality System, Contract Review, Design Control, Document and Data Control, Preservation and Delivery, Control of Quality Records, Internal Quality Audits, Training, Servicing, Statistical Techniques, ISO-9001-2000, Scope, Normative Reference, Terms and Definitions, Quality Management, System, Documents Requirements, Management's Responsibility, Resource Management, Infrastructure, Product Realization, Measurement, Analysis and Improvement, ISO-14001 - Environmental Management Systems, Introduction, General Requirement, Environment Policy, Planning, Implementation and Operation, Checking and Corrective Action, Management Review, Quality System Requirements for Automotive Sector, QS-9000 TS 16949, Introduction, Management Responsibility, Quality System, Contract Review, Design Control, Document and Data Control, Purchasing, Control of Customer Supplied Product, Product Identification and Traceability, Process Control, Inspection and Testing, Final Inspection and Testing, Control of Inspection, Measuring and Test Equipment, Inspection and Test Status, Control of Nonconforming Product, Corrective and Preventive Action, Handling, Storage, Packaging, Preservation and Delivery, Control of Quality Records, Internal Quality Audits, Training, Servicing, Statistical Techniques.

Introduction, What Customers See as World Class, Key Factors, Tools for Becoming World Class, Quality Awards, Key Capabilities of World Class Organizations.

Terminology Relating to Quality, Quality, Requirement, Grade, Customer Satisfaction, Capability; Terms Relating to Management, Management System, Quality Management System, Quality Policy, Quality Objectives, Management, Top Management, Quality Management, Quality Planning, Quality Control, Quality Assurance, Quality Improvement, Continual Improvement, Effectiveness, Efficiency; Terms Relating to Organization, Organizational Structure, Infrastructure, Work Environment Set of Conditions under which work is performed, Customer, Supplier, Interested Party; Terms Relating to Process and Product, Process, Product, Procedure; Terms relating to Characteristics, Quality Characteristics; Terms Relating to Conformity, Conformity, Non-Conformity, Defect, Preventive Action, Corrective Action, Correction, Rework, Regrade, Repair, Scrap, Concession, Deviation Permit, Release; Terms Relating to Documentation, Information, Document, Specification, Quality Manual, Quality Plan, Record; Terms Relating of Examination, Objective Evidence, Inspection, Test, Metrological Confirmation.

Introduction, Definition of Statistics, Scope of Statistics, Basic Concepts, Limitations of Statistics, Collection of Data, Method of Collecting Primary Data, Sampling Versus Complete Enumeration, The Principal Steps in a Sample Survey, Sources of Errors in Surveys, Scrutiny of Data, Compilation of Numerical Data, Presentation of Data, Types of Diagrams.

Discrete (Attribute) and Continuous Variables, Formation of Frequency Distribution : Working Rule, Graphical Representation of Frequency Distribution, Typical Frequency Distribution, Measure of Location, Arithmetic Mean, Geometric Mean, Harmonic Mean, The Median, Mode, Partition and Quartile Values, Comparison of Mean, Median and Mode, Mean, Median and Mode for Continuous Random Variates, Concentration Curve or Lorenz Curve.

Measures of Dispersion, Moments, Cumulants, Exercises.

Introduction, Classical or Apriori Probability, Aposteriori or Relative Frequency Theory, Subjective Probability, Probability Models, Elementary Probability Space, Events and Their Relationship, Point Sets, The Axiomatic Development of Probability, Properties of Probabilities, Conditional Probability, Probabilistic Independence.

Random Variables, Discrete Random Variables, Some Special Discrete Distributions, Continuous Random Variable, The Normal Distribution, Other Continuous-Distribution Functions, Joint Distribution of Several Variables, Discrete Joint Distribution, Continuous Joint Distribution, Notion of Independence of Random Variables, Examples, Conditional Distributions, Sums of Independent Random Variables, Probability Generating Functions.

Expected Values, Variance, Conditional Expectation, Conditional Variance, Variance of Sums of Random Variables.

Theoretical Distributions, Moment Generating Functions, Discrete Distributions, Continuous Distributions.

Introduction, Review of Moment Generating Function, Distribution of Sample Mean, Chi-Square Distribution, T and F Distribution, F-Statistic.

Scope, Rules for Rounding, Rounding Off to Unit Fineness, Rounding Off to Fineness other than Unity, Successive Rounding, Number of Figures to be Retained, Experimental Results, Computations, Examples.

Fundamentals of Quality, What is Quality, Why Quality?, How to Measure Quality ?, What Does Quality Cost ? Does it Cost More ?, What are Quality Problems ?, What is the Role of Statistics?, Tools of Quality, Cause and Effect Diagram, Check Sheet, Pareto Analysis, Stratification, A Comprehensive Composite Case Study, Scatter Diagram, Histogram, Run Chart, Conclusion.

Introduction, Definition(s), Comprehensive Definition of Quality, Quality View-points, Quality Management - Customer's View, Quality Management - Producer's View, Quality Management - Holistic View.

Introduction, Consensus, Scope, Decentralized Management, Selection and Use of the ISO 9000:2000 Family of Standards, The ISO 9000 Family, Implementing the ISO 9001:2000 Quality Management System.

Introduction, ISO 9000 Family Classification, ISO 9001 Elements.

Introduction, Scope, Normative Reference, Quality Management System, Comments : Systematic Requirements, Establish Quality System, Documentation Requirements.

Management Commitment, Customer Focus, Quality Policy, Planning, Responsibility, Authority and Communication, Management Review.

Resource Management, Human Resources, Infrastructure, Work Environment.

Product Realization, Customer-Related Processes, Design and Development, Purchasing, Production and Service Provision, Control of Monitoring and Measuring Devices, Realization Requirements, Control Realization Planning, Control Customer Processes, Control Product Development, Control Purchasing Function, Control Operational Activities, Control Monitoring Devices.

General, Monitoring and Measurement, Control of Non-Conforming Product, Analysis of Data, Improvement, Remedial Requirements, Perform Remedial Processes, Monitor and Measure Quality, Control Nonconforming Products, Analyze Quality Information, Make Quality Improvements.

Introduction, Guidelines for Self-assessment, Self-assessment Questions.

Baldrige National Quality Program, Criteria Purposes, Criteria for Performance Excellence Goals, Core Values and Concepts, Visionary Leadership, Customer-driven Excellence, Organizational and Personal Learning, Valuing Employee and Partners, Agility, Focus on the Future, Managing for Innovation, Management by Fact, Public Responsibility and Citizenship, Focus on Results and Creating Value, Systems Perspective, Criteria for Performance Excellence Framework, Organizational Profile, System, Information and Analysis, Key Characteristics of the Criteria, Glossary of Key Terms, Leadership (Category 1), Organizational Leadership, Public Responsibility and Citizenship, Strategy Development, Strategy Deployment, Customer and Market Knowledge, Measurement and Analysis of Organizational Performance, Information Management, Work Systems, Employee Education, Training, and Development, Employee Well-Being and Satisfaction, Product and Service Processes, Business Processes, Support Processes, Customer-Focused Results, Financial and Market Results, Human Resource Results, Organizational Effectiveness Results.

The Business Excellence Model, Integrating the Model, The Need for a Model, The Fundamental Concepts of Excellence, Results Orientation, Customer Focus, Leadership and Constancy of Purpose, Management by Processes and Facts, People Development and Involvement, Continuous Learning, Innovation and Improvement, Partnership Development, Public Responsibility, Overview of the EFQM Excellence Model.

The Australian Business Excellence Model, Leadership and Innovation, Strategic Direction, Organizational Culture, Leadership Throughout the Organization, Environmental and Community Contribution, Strategy and Planning Process, Understanding the Business Environment, The Planning Process, Development and Application of Resources, Data, Information and Knowledge, Collection and Interpretation of Data and Information, Integration and Use of Information for Decision-Making, Creation and Management of Knowledge, People, Involvement and Commitment, Effectiveness and Development, Health, Safety and Well-Being, Customer and Market Focus, Knowledge of Customers and Markets, Customer Relationship Management, Customer Perception of Value, Processes, Products and Services, Innovation Process, Supplier and Partner Relationships, Management and Improvement of Processes, Quality of Products and Services, Business Results, Indicators of Success, Indicators of Sustainability, Summary.

Canadian Framework for Business Excellence, Section One - Leadership, Strategic Direction, Leadership Involvement, Continuous Improvement, Section Two - Planning, Plan Development, Plan Implementation and Review, Continuous Improvement, Section Three - Customer Focus, Customer, Market and Product Knowledge, Management of Customer Relationships, Continuous Improvement, Section Four - People Focus, Human Resource Planning, Participatory Environment, Continuous Learning, Employee Satisfaction and Well-being, Continuous Improvement, Section Five - Process Management, Process Development, Process Control, Process Improvement, Continuous Improvement, Section Six - Supplier/Partner Focus, Partnering, Supplier/Partner Management, Continuous Improvement, Section Seven - Overall Business Performance, Customer Focus, People Focus, Process Management, Partnership, Responsibility to Society, Owner/Shareholder Focus.

Rajiv Gandhi National Quality Award, Frequency, Benefits of the Applicant Organizations, Benefits to the Award Winners, Awards and Commendation Certificates, Eligibility to Compete for the Award, Assessment Criteria, Assessment Process.

Introduction, Errors in Decision Making, Procedure for a Test of Significance, Significance Level, Tests of Significance for Testing Means, Comparison of Variability, Certain Other Tests, Tests on Proportion.

Introduction, Analysis of Variance Models, Concept of Fixed and Random Effects, One-way Classification, Two-way Classified Data with One Observation Per Cell, Rules for Sums of Squares and Expected Mean Squares, Two way Crossed Classification with Interaction, Analysis of Variance with Unequal Sample Size Per Cell, Two-way Nested (Hierarchical) Classification.

Introduction, The Model, Checking Model Assumptions and Equality of Slopes, Least Square Estimates, Analysis of Covariance.

Assumptions in Analysis of Variance and Regression Analysis, Studying the Validity of the Assumptions, Data Transformation.

Introduction, Relationship Among Variables, Purpose of Regression Analysis, Steps in Regression Analysis, Certain Limitation of Regression Analysis.

Introduction, Scatter Plot, Covariance and Correlation Coefficient, Fitting the Best Line, Hypothesis Testing, Analysis of Variance Approach to Regression Analysis, Confidence Intervals, Predictions, Regression Through the Origin, Measures of Model Adequacy, Measures for goodness of Fit for the Simple Regression.

Introduction, Least Squares Estimation of Model Parameters, Properties of the Least Squares Estimators, Estimation of s2, Inadequacy of Scatter Diagram in Multiple Regression, Confidence Intervals in Multiple Regression, Hypothesis Testing in Multiple Linear Regression, Tests on Individual Regression Coefficients, Prediction of New Observations, Measures of Model Adequacy in Multiple Regression, Standardized Regression Coefficients

other topics in regression analysis : Polynomial Regression Models, Orthogonal Polynomials, Indicator Variables, Variable Selection Procedures, Multicollinearity.

Introduction, What is Policy Management (PM) ?, ISO 9001 : 2000 - QMS Requirements, Model for Policy Management, Policy Deployment, Conclusion, References, Exercises.

Introduction, Criteria for Design, ISO 9001 : 2000 - QMS Requirements, Design and Development, Development of Processes, References, Exercises.

Introduction, Definition of Requirement, ISO 9001 : 2000 Requirements, Type of Product Requirements, Model for Identification of Product Requirements, Conclusion, References, Exercises.

Introduction, ISO 9001 : 2000 Requirements, Design and Development of Training Process, References, Exercises.

Introduction, ISO 9001 : 2000 - Requirements, Terminology, Principles of Measurement Control, Developing/Implementing Measurement Process, Procedure for Assessing Measurement System, References, Exercises.

Introduction, What is Customer Satisfaction ?, Process Requirements, Customer Feedback Systems, Customer Feedback Surveys, Customer Value Measurement, Conclusion, Exercise.

Introduction, What is Quality Cost ?, Quality Cost and QMS Standards, Quality Cost Classification, PAF Model, Goals of A Quality Cost System, System Design, Establishing Quality Cost System, Process Model, Life Cycle Model, Conclusion, References, Exercises.

Introduction, Requirements of ISO 9001 : 2000, Hierarchy of Documentation, How Much to Document ?, Responsibility for Generation of Documents, Control of Documents, Quality Manual, Procedures, Work Instructions, Documents Needed by the Organisation, Records, Method of Preparation of Documents, References, Exercises.

Introduction, Employer Employee Relationship, Organisational Structure, Preparing the Organisation for Implementation, Implementing the Action Plan, Continual Improvement, Exercises.

Why Audits ?, Principles of Auditing, Quality Audit, Categories of Quality Audit, Type of Audits, Benefits of Audits, Stages of an Audit, Auditing Integrated Management Systems, References.

Introduction, ISO 9001 : 2000 Requirements, Process Owner, Audit Programme, Audit Objective and Scope, Audit Programme Resources, Audit Programme Procedures, Audit Programme Implementation, Audit Programme Records, Audit Programme Review, References, Exercises.

Introduction, Competence, Competency Requirements, Auditor Evaluation, Maintenance and Improvement of Competence, Auditor Registration, References, Exercises.

Introduction, Internal Audits, Second Party Audits, Third Party Audits, Exercises.

Introduction, Benefits of the Checklists, Adequacy Audit, Compliance Audit, Conclusion, Exercises.

Introduction, Opening Meeting, Conduct of Audit, Exercises.

Introduction, Non Conformity (NC) Report Writing, Elements of NC Report, Categories of NC's, Audit Team Meeting, Summary Statement, Closing Meeting, Audit Report, Exercises.

Introduction, Follow up Process, Effectiveness of Corrective Action, Exercises.

Questions and Answers.

Principles, Approach for Control, Approach for Breakthrough.

Definition, Procedure for Evaluation, Evaluation of Process Standard - Attribute Data, Evaluation of Process Capability - Variable Data.

Graphical Presentation, Maintenance and Usage, Types, Advantages, Action to be Taken, Approach to Corrective Action, Responsibility for Control Charts, Economics, Standard Procedure, Operators' Role.

Pattern of Points - Essential, Out of Control Situations, Simple Sign and Run Tests.

Natural Tolerance, Comparison - Two Sided Specification, Comparison-One Sided Specification.

Introduction, Relationship between Tolerances of Individuals and Assembly, Examples.

Concept and Uses, Essential Requirement, Calculation, Evaluation of Process Capability.

Main Features of Master Control System, Master Control Sheet, Pyramidisation of Information,.

Introduction, Procedure, Application and Advantages, Analysis, Conclusion, A Case Study, Number of Observations, Other Applications, Typical Potential.

Introduction, Procedure.

Introduction, Procedure, Application.

Introduction, Procedure.

Introduction, Procedure.

Introduction, Calculations.

Introduction, Calculations, Graphical Presentation, Applicability.

Eccentricity and its Distribution, Control Procedure.

Variable : Introduction, Cumulative Plotting, Decision Criterion for Cusum Charts, Average Run Length, Design of two sided Control Schemes, Example, Attribute : Control of Number of Non-Conformities or Number of Non-Conforming Items, Modification (Unequal Sample Size).

Binomial Probability : Purpose, Geometrical Properties, Statistical Properties, Procedure of Estimation of Percent Non Conforming, Example, Numerical Method, Normal Probability : Purpose, Technique, Analysis, Estimation, Sample Size.

Quality ?, Quality Assurance ? Present Situation, Desired Scenario, Fineness of a Chemical, KR Dimensions at Positions R & S, Automotive Components, Conclusion.

Introduction, Who is a Consumer, Some Other Definitions, The Process of Filing the Complaint, Complaint Contents, Types of Reliefs to Consumers, The Structure for Consumer Protection, Role of Product Certification in Consumer Protection, Consumer Movement of India.

Introduction, Types of Customers, Customer Requirements, An Elementary Example of Setting a Customer Satisfaction Index, Initial Market Survey, An Example of Final Questionnaire for the Customer Satisfaction Index, Customer Satisfaction for a Service, Class Room Exercise for Customer Satisfaction.

Introduction, Important Environmental Definitions, Main Principles of Environmental Management System, Requirements of Environmental Management System, Detailed Comments on the Requirements, Guidance for the Use of the Specification, Integration with other Management Systems, Standards on Environmental Management System, Checking of Environmental Procedures, Types of Environmental Documents, Environmental Manual, Operational Control Procedures, Example of Environmental Policy, Example of Setting Objectives and Targets, Example Environmental Management Program, Example Emergency Procedure, Example Procedure on Control of Environmental Records.

Introduction, Approach, Some Important Definitions, Standards for the Occupational Health and Safety Management System, The Core Elements of the Occupational Health and Safety Management System, Elements and Sub Elements of OHSAS-18001, Detailed Comments on the Requirements of the Standard.

Proof of Need, Inspection Defined, Use of Inspection, Inspection Errors and its Impact, Measurement of Inspection Errors and its Impact, Sources of Errors.

Existing Status, Assessment of Magnitude of Errors, Measures for Standardisation, Benefits of Assessment, Reduction, Standardisation and Control of Errors of Inspection to Harmless Levels, Control of Inspection Errors.

Indices of Measuring Efficiency, An Example - Measurable Inspection, Sources of Inspection Errors (Non-Sampling).

Introduction, Types of Inspection, How Good or Accurate Should the Inspection Be ?, How Much to Inspect ?, Assurance of Quality of Inspection, Benefits, Some Examples of Typical Commonly Observed Inadequacies of Inspection System, Elements of System for Assurance of Quality of Inspection, Economy of Sampling versus One Hundred Percent Inspection, Bulk Sampling.

Benefits of Sampling, Validity of Sampling, An Acceptance Plan ?, Sampling Errors and Associated Risks, Characteristics of Good Acceptance Plan, Measure of Effectiveness of Acceptance Plan, The Ideal Acceptance Plan, Types of Acceptance Plans, OC Curve - Its Parameters, Fallacy of Classical Procedures, Amount of Inspection, Average Outgoing Quality, Construction of Attribute Plans.

Introduction, Variable Versus Attribute Sampling Plans, Formulation of Plan, An Illustration, Two Sided Specifications.

Attribute/Variable Plans-Available.

Applicability, Protections Afforded, Minimum Inspection, Types of Plans Available, Range of Tables, Procedure for Selection of Tables.

Introduction, Classification of Defect, (Non Conformity), Types of Plans, Procedure for Determining a Plan, When to Shift from Normal to Tightened Inspection?, When to Shift from Tightened to Normal Inspection, When to Shift from Normal to Reduced Inspection, When to Shift from Reduced to Normal Inspection, Other Tables.

Basis, Score and Coverage, When to use Tightened for Reduced Inspection ?, Tables, Illustrations.

Salient Features.

The Procedure, Efficiency of the Plan, Special Features, Extension of Chain Sampling.

Introduction, C.S.P. - 1, C.S.P. - 2, C.S.P. - 3, Parameters of C.S.P. - 1 and the Plans, Multi-level Continuous Sampling Plans.

Definition, Basis and Calculations, Illustration, OC Curve.

Frequency Distribution, The Shainin Lot Plot Method.

Part - I, Part - II.

Functions of Materials Management, Aims and Objects of Materials Management.

Objectives of Standardisation, Benefits of Standardisation, Various Aspects of Standardisation, Subjects of Standardisation, Areas of Standardisation.

Characteristics of Efficient Coding, Methods of Codification, Benefits of Codification.

Objectives, Definitions of MRP System, System's Components, Closed Loop MRP System, MRP Problems, MRP and Order Point Systems, P & Q Systems.

Aims and Objectives, Major Functions, Procurement Cost, Price, Vendor Selection, Purchase Procedure, Negotiation.

Objectives of Stores Management, Functions of Stores Management, Type of Stores, Materials Handling, Basic Approach for Scientific Materials Handling, Inventory Carrying Cost, Obsolete, Surplus and Scrap Items.

What is Inventory ?, Purpose of Inventory, Various Types of Inventories, Inventory Control - ABC / VED / SDE, Definition / Concept, Economic Order Quantity, Demand Forecasting : An Inventory Control Necessity, Spare Parts Inventory.

Philosophy of JIT, Elements of JIT System, Salient Features of JIT, Implementation of JIT, Comparison of MRP and JIT, Miscellaneous issue - Limitations / Kanban, Advantages of JIT.

Basic Concept, Essential Features, Various Issues, Thrust Areas, Logistics Management - Interface, Global Supply Chain, Strategic Sourcing.

Supplier Identification, Short Listing of Suppliers, Supplier Development, Supplier Customer Relations, Supplier Evaluation (Post-Supply), Rating, Monitoring and Control.

Introduction, Value Management - An Overview, Basic Concepts and Objectives, Benefits, Various Concepts, Worth Determination, When to Apply Value Engineering, Value Engineering and Cost Production, Worm Mode, Project Selection, Value Engineering Checklists for Development of Cost-Effective Alternatives.

Experiment, Role of Statistically Designed Experiments, Advantages of Statistically Designed Experiments, Basic Principles of Experimentation, Randomisation, Replication and Local Control, Terminology, Statistical Approach to Experimentation.

Description, When Used, Paired Comparison of Means, Problems.

Description, When Used, Data Layout, Statistical Model and Hypothesis, Paired Comparison of Means, Advantages of Randomised Block Design, Disadvantages, Problems.

Description, Grouping of Means, Advantages of Latin Square Design, Disadvantages, Graeco - Latin Square Designs, Problems.

Advantages of a Factorial Design, Main Effects and Interactions, Yates' Method of Computing Factorial Effects, Problems.

Analysis using Yates Method, Placket-Burman Design, Problems.

Orthogonal Array, Graphs and their Applications, Linear Graphs and their Applications, Some Observations on Linear Graphs, Orthogonal Arrays with For 2" Series, Orthogonal Arrays for 3" Series, Problems.

Quality Loss Function, Problems.

Signal Factors, Control Factors, Noise Factors, Outer Noise, Robust Design, System Design, Parameter Design, Tolerance Design, Signal Noise Ratio, Parameter Design Experiment.

Introduction, The Basic Simplex Method, The Modified Simplex Method, The Case of Multi-Response.

Responsibility of the Client, Laboratory Planning, Design of Building, Laboratory Fittings, Fire and Safety Protection.

Standards (Metrology or Calibration) - Laboratory Environments, Temperature, Vibration, Humidity, Illumination, Particulates, Electromagnetic Interference

Laboratory Safety, Foreword, Human Factors, Energy Factors and Control Strategies, Measures for the Prevention or Limitation of Laboratory Incidents and Injuries, Provide Time or Space Separations between Energy and the Damageable, Limiting Damages Occurring in an Accident, Mechanical Hazards and Controls, Thermal Hazards and Control Measures, Chemical Hazards and Control Measures, Electrical Hazards and Control Measures, Fire Hazards and Control Measures, Safety Management.

Laboratory Stores Management, Types of Laboratory Stores, Design of Stores, The Functions of Storekeeper, The Stock Book, Purchase of Stores Materials, The Receipt of Goods, Documentation for Stores, Recording Stock, The Preservation and Storage of Materials.

Measurement Tractability, Calibration System.

Definition, Uses of Reference Materials, International Scenario, National Scene.

Types of Proficiency, Types of Proficiency Testing.

Forward, LIMS, Laboratory Functions and LIMS, Analysis or Testing, Reporting, Other Functions.

Automation Versus Mechanization, Laboratory Automation, Automated Laboratory Information Management, Relationship Between Laboratory Automation and LIMS,

The Need to use Testing Laboratories, Objectives, National Accreditation System in India.

What is OR ?, Introduction to Linear Programming Problems, Slack and Surplus Variables, A Graphical Method of Solving a Linear Programming Problem, Basic Feasible Solutions, The Simplex Method, Solving a Square System of Linear Equations, Relative Profit Coefficient, Maintaining Feasibility and Transforming Table, Theory of Duality, An Interior Approach to Solving a Linear Programming Problem, Some Modelling Problems.

Introduction, Basic Matrices of the Transportation Problem, Triangular Property of Basic Matrices, Finding an Initial Basic Feasible Solution, The Simplex Algorithm for the Transportation Problem, The U-V Method, The Problem of Optimal Assignment.

Introduction, Features of a Queuing System, The Underlying Mathematical Model, The (M, M.1) System, The Model (MMc), The Model (MMC) with finite waiting time, The Model (MMc) with Finite Number of Customers Who May Arrive at the Service Counter for Services.

Introduction, The Arrow Diagram.

Replacement of Items Whose Performance Deteriorate Over Time, Replacement of Items that Completely Fail (Stochastically).

The Notion of Reliability, Negative Exponentially Distributed Life-Time, Rayleigh and Weibul Distributions, Life-Testing, System Reliability.

Staff Requirement, Space Requirement, Functions of the Dietician and Other Staff, Administrative, Clinical Functions, Educational Functions, Functions of Store Keeper, Functions of the Head Cook, Duties of the Khidmatgars, Bearers and Mates, Functions of Masalchis, Modified Diet Scale, Procedure for Diet Indents/ Issues, Centralised System, Dietary Store Management, Function of the IPC, Purchase, Supply Orders, Storage and Distribution, Hospital Dietary Services, Parameters and Check Points, Food Service Department Activity Flow Chart

Basic Concepts and Principles, Introduction, Goals for Hospital Pharmacy, Minimum Standard for Pharmacies in Hospital, Organisation, Policies, Personnel, Facilities, Responsibilities, Planning and Organisation of Pharmacy Services in Hospital Pharmaceutical Services in Hospitals, Organisation, Work Load, Pharmacy Administration Therapeutics Committee, Hospital Formulary, Purchasing and Inventory Control, Narcotics Control

Introduction, Functional Components of Laboratory Services, Types of Laboratories, Recent Trends of Development of Hospital Laboratory Services, Organisation and Planning Hospital Laboratory, Genera; Principles, Operational Data, Concept of Practice of Clinical Laboratory Services, Human Resources, Quality Control, Initial Specimen Handling, Centrifugation, Specimen Transfers, Objectives of Quality Control, Total Quality Management, Concepts of TQM, Information Management, Accreditation of Clinical Laboratories.

Imaging Techniques (Basic Concepts), Introduction, Techniques - Invasive and Non-Invasive, Electrocardiography (ECG), What is ECG, Uses of ECG, Electroencephalography (EEG), What is EEG ?, Use of EEG, Computerized Tomography (CT), What is CT ?, Uses of CT, Magnetic Resonance Imaging (MRI), What is MRI ?, uses of MRI, Ultrasound Imaging (US), What is Ultrasound Imaging ?, Uses of Ultrasound, Planning and Organization of Imaging Services in Hospital, Introduction, Planning, Physical Facilities, Layout, Organization, Organization and Staffing, Records, Policies, Radiation Protection.

Introduction, History of Blood Banking, Organization and Structure of a Blood Bank, Location and Space, Standards for Space for Blood Bank, Recruitment of Donors, Blood Collection, Policy and Procedure, Blood Transfusion Committee, Staffing and Equipment, Standards for Staff for Blood Bank, Routine Work, Blood Components Work, Basic Equipment, Equipment Small Items Blood Bank, Medico Legal Aspects, General Layout of the Blood Bank.

Physical Facilities, Location, Expected Work Load, Staff, Instruments and Equipment Requirements, Functional Management, Emergency Services, Ward Planning and Management.

Introduction, Objectives of CSSD, Functions, Planning and Physical Facilities, Designing, Receiving Clean Up Area, Storage, Clean Work Room, Sterilisation Area, Sterile Storage, Working Principles, Staffing, Different Categories of Staff required, Staffing Pattern, Equipments Required in CSSD, Methods of Sterilisation, Disposables, Definitions, Quality Control Methods.

Introduction, Problems and Factors in Management of Equipment, Equipment Purchasing, Equipment Control, Maintenance of Equipment, Hospital Engineering Services, Staffing Considerations.

Introduction, The Linen Services, Linen Supply Planning, Operational Objectives, Circulation of Linen, Classification of Linen, Laundry Services, Method of Laundering, Planning and Organisation of Mechanical Laundry Services, Location and Space, Laundry Design, Material and Decor, Mechanical Considerations, Staffing Pattern, Operational Aspect of Laundry, House Keeping, Brief Account of Housekeeping Function.

Introduction, Type of Transport System, Planning of Transport, Functional Transport.

Introduction, Functional Principles, Definitions, Minimise Risk of Infection and Cross-Infections, Location and Size on Operation Theatres, Design of the Department, Disposables, Operating Room, Programming and Co-ordination of Work Schedule, Operation Theatre Practices, Equipment and Materials, Staffing Pattern, Training and Teaching, Administration, Important Aspects to be Handled is the Medical Legal, Repair and Maintenance, Formulation of Policies, Records, Public Relations.

Introduction, Classification of Store Items, Demand Estimation, Procurement, Receipt and Inspection, Storage, Condemnation and Disposal of Items, Flow Diagram for Hospital Stores.

Introduction, General Consideration for Planning, Locations, Space for Post-Mortem Wing/Building, Equipments, Recommendations According to Bed Strength, Personnel, Review of Recommendations made by Ministry of Home Affairs in 1973 Regarding Staff, Policy and Procedure in Mortuary Services, Legal Procedure, Court of Law, Medical Law, Ethics, Negligence.

Introduction, Planning and Organisation of MRD, Medical Record Forms, Numbering System in MRD, Budgeting, Importance-Purpose of Medical Records, Role of Medical Record Department in Medical Audit, Quality of Medical Records, Retrieval of Medical Records, Retention of Medical Records, Confidentiality of Medical Records, Safety of Medico-legal Records, Application of Computers in Medical Record Department, Integrated On-Line Hospital Information System.

Introduction, Definition and Concept of Medical Audit, Quality Assurance, Issues and Pre-requisites for Medical Audit, Implementing Medical Audit.

Introduction, Hospital Waste, Types of Wastes, Quantity of Waste, Waste Management in the Hospital, Waste Storage Methods and Colour Coding for Hospital Waste, Transportation of Wastes to Secondary Storage Area for Final Disposal, Waste Requiring Special Disposal, Final Disposal of Waste, Standards for Incinerators and Autoclaving, Equipments for Proper Disposal of Hospital.

General Consideration, Customer Considerations, Identifying Relevant Information and Data, Performance Requirements, Parameters - General Performance.

Basic Resuscitation Equipment, Time-gap, Escort for Patient, Receptionist, Waiting Hall, Waiting Period before being First Seen/Assessed by Doctor, Information of Possible Delays, Waiting time for Treatment/Advice/Radiological/Laboratory Investigation, Time Spent in Emergency, Department, Adequate Instructions, Opinion Regarding Arrangements, Performance Parameters and Norms, Medical Care, Nursing Care, Ancillary Care.

Lab Diagnostic Services, Imaging Diagnostic Services, ECG Services, Blood Transfusion Service.

Waste Management, Sanitation and Hygiene, Maintenance Function, Safety and Security Function, Rodent and Pest Control, Linen Management, Horticulture and Landscaping, Procedure Manual, Linen Laundry Services.

Location, Demand Estimation, Selection and Procurement of the Kitchen Stores, Receipt, Storage, Preservation and Issues, Maintenance of Kitchen Appliances, Preparation of Food, Distribution of Food, Disposal of Refuse and Waste, Patient Satisfaction.

Types of Store Items, Demand Estimation, Procurement of Store Items, Receipt and Inspection, Storage, Condemnation and Disposal of Items, Quality Control.

Type and Number of Transport, Trained Drivers, Supervision, Preventive Maintenance, Maintenance of Logbooks, Vehicles Break Down Report, Quality Control.

Planning of Equipment, Procurement, Utilization of Equipment, Repair and Maintenance, Condemnation and Disposal, Equipment Audit.

Information Age, The Digital Revolution.

Definition of Information, Measure of Information, Information Entropy, Summary.

Communication Process Model, Signal, Attenuation and Noise, Power Measure, Telecommunication Links, Electrical Communication, Optical Communication, Radio Communication, Satellite Communication, Summary.

Documents, Facts of Documentation, Documentation Practice, Abstracting and Indexing, Documentation Services, Documentation Standards, Summary.

Guiding Factors for Libraries, Library Functions, Cataloguing Circulation, Acquisition, Serials Control, Technical Processing, Library Administration, Library Services, Summary.

Features of a Digital Document, Digital Fundamentals, Digital Text, Digitising Documents, Digital Sound, Digital Video, Legality of Digital Documents, Summary.

Information Technology, Information Handling, Library Categorisation, Automated Library, Networked Library, Mixed Media Library, Digital Library, E-Library, Virtual Library, Summary.

The World in Transition, Macro Shifts in Lifestyle, Characterisation of NEIS, Machine Translation, Virtual Reality, Summary.

Internet Today, Information Infrastructure Levels, B-ISDN, Technology Options, Copper Cables, Optical Fibres, Communication Satellites, Short-Haul Radio, Technology Convergence, Summary.

Organize the Team, Define the Scope, Team-to-Team Training, Customer and Supplier Involvement, Simultaneous Engineering, Control Plans, Concern Resolution, Product Quality Timing Plan, Plans Relative to the Timing Chart, Business Plan / Marketing Strategy, Product / Process Benchmark Data, Product/Process Assumptions, Product Reliability Studies, Customer Inputs, Design Goals, Reliability and Quality Goals, Preliminary Bill of Material, Preliminary Process Flow Chart, Preliminary Listing of Special Product and Process Characteristics, Product Assurance Plan, Management Support, Product Design and Development, Design Failure Mode and Effects Analysis, Design for Manufacturability and Assembly, Design Verification, Design Reviews, Prototype Build - Control Plan, Engineering Drawings (Including Math Data), Engineering Specifications, Material Specifications, Drawing and Specification Changes, New Equipment, Tooling and Facilities Requirements, Special Product and Process Characteristics, Gages/Testing Equipment Requirements, Team Feasibility Commitment and Management Support, Process Design and Development, Packaging Standards, Product/Process Quality System Review, Process Flow Chart, Floor Plan Layout, Characteristics Matrix, Process Failure Mode and Effects Analysis, Pre-Launch Control Plan, Process Instructions, Measurement Systems Analysis Plan, Preliminary Process Capability Study Plan, Packaging Specifications, Management Support, Product and Process Validation, Product Trial Run, Measurement Systems Evaluation, Preliminary Process Capability Study, Production Part Approval, Production Validation Testing, Packaging Evaluation, Production Control Plan, Quality Planning Sign-Off Management Support, Feedback, Assessment and Corrective Action, Customer Satisfaction, Delivery and Services.

Overview, Quality, Customer Satisfaction, Communication, Control Plan Methodology.

Collaborate to Survive, Implement New Process - Now, Create Perfect Pull Mechanism, Planning is Non Old-Fashioned, Share and Shield, Focus e-Procurement on Value, Make the Most of IT Investments, Make e-Business Work, Start Your Engines.

The Meaning, Current Scenario, The Wastes, How to become Lean.

Introduction.

The Assessment, Assessment by the Customer, Third Party Assessment, Assessment Process, Audit Findings, Definitions used in the Assessment Process, Evaluation Process for using Recommended / Not Recommended Method, Reporting of Audit Findings, Process for Second Party Assessment.

Introduction to Failure Mode Effect Analysis, FMEA Implementation Timing, Applicability, Initiation and Follow-up, Type of FMEAs, Design Potential Failure Mode Effect Analysis, System FMEA Scope, Subsystem FMEA Scope, Component FMEA Scope, Potential Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested Evaluation Criteria, Classification, Potential Causes(s)/Mechanism(s) of Failure, Occurrence(O), Suggested Evaluation Criteria, Current Design Controls, Detection(D), Risk Priority Number, Recommended Action(s), Process FMEA, Development of a Process FMEA, Potential Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested PFMEA Severity Evaluation Criteria, Potential Cause(s)/Mechanis(s) of Failure, Occurrence(O), Suggested Evaluation Criteria, Current Process Control, Detection(D), Recommended Action(s).

Kaizen, What is Gemba Kaizen, Management of Gemba Kaizen, The Kaizen Process, Kaizen Vs. Innovation, The Five Gemba Principles, Kaizen Data Sheet, Measuring Organisational Climate for Kaizen.

Need for Change, What is 5 S ?, Objectives of 5 S, Introduction to the Five Pillars of 5 S, Five S, How Long We Can Carry on with "Unnis Bees Ka Fark Hai".

Introduction, Versions of SAS, An Overview of SAS Software Products, Base SAS Software, SAS/ACCESS Software, SAS/AF, SAS/ASSIST, SAS,CONNECT, ASA/EIS, SAS/ETS, SAS/FSP, SAS/GIS, SAS/GRAPH, SAS/IML, SAS/INSIGHT, SAS/IntErNet, IT Service Vision, SAS/LAB, SAS/MDDB Server, SAS/OR, SAS/QC, SAS/Share, SAS/Spectra View, SAS/STAT, SAS/TOOLKIt, SAS/Warehouse Administrator, Highlights of SAS Capabilities, Highlights of SAS Statistical Procedures.

Introduction, File Menu, Windows Menu, Help Menu, Pop-up Menus, Navigating through SAS for Windows, The Explorer/Results Windows, The Program Editor, The Enhanced Program Editor, The Output Window, The Log Window.

Introduction, Data Import, Creating a SAS Library, Using the Import Wizard, The Analyst Application, Data Transformations.

Introduction, Frequency Analysis, Summary Statistics, Distributions.

Introduction, SAS Language Conventions, Writing a SAS Program : the DATA Step, Organizing Data for Analysis, Data Statement, Infile Statement, Input Statement, Datalines Statement, If-Then and SAS Functions, label Statement, proc format Statement, RUN Statement, Comment Statements, Writing a SAS Program : the PROC Step, FREQ Statement, CORR Statement, ENDSAS Statement, Writing and Executing a SAS Program, Writing a SAS Program, Executing a SAS Program, Sample Data Sets, SAS Data Sets, Using SAS/GRAPH, SAS Sample Library, Histogram with Fitted Normal Curve, Creating Normal Probability Plot, Basic Pareto Chart Using Raw Data, C Chart (SHWCCHR), Fractional Factorial Design with Blocks (ADXFRAC3).

Introduction, Various Windows of the SAS System Revisited, Explorer Window, Program Editor Window, Log Window, Output Window, Results Window, Using SAS Windows Features, Getting Help in the SAS System, Exploring Files in SAS, Working with SAS Libraries, Working with SAS Programs, Accessing and Managing Your Data, Presenting Your Data, How to Create a Basic Report, Analysing Your Data.

Introduction, SPSS - An Overview, Starting SPSS, Entering Data in SPSS, Opening a Data File, Variable Names and Value Labels, Inputs of Data set into SPSS Data Editor Window, Menus in SPSS, The Descriptives Procedure, The Frequencies Procedures, Regression Analysis using SPSS.

Introduction, History of JAVA, Advantages and Disadvantages of JAVA, The JAVA Interpreter, Installing JAVA, Sample JAVA Program, JAVA Virtual Machine, Applets, Starting Notepad, Running the Program, Some Basic Terminology.

Introduction, Variables, Declaration of a Variable, Syntax of Variable Declaration, Assignment Statements, Assignment Statement Syntax, Expressions, Constants, Keywords, Separators in JAVA, Operators, Narrowing and Widening, and Casting, Flow of Control, Boolean Expressions and more Operators, Altering Flow of Control : Conditions and Loops, Switch Statements, Simple Loop Mechanisms, File Input and Output.

Introduction, Methods, Variables vs Objects, Instantiation, Encapsulation, Public and Private, Constructors, Static, Print and PrintIn - and the 'System.out' Object, Strings, Concatenation, Escape Sequences, Creating Objects, Packages, Static Methods : Invoking without Instantiating, Method Overloading.

Introduction, Applets, Packages, Paint() Method, An Example Applet, Executing the Applet on the Web - An HTML Primer, Graphic Object, Applet Methods, Drawing Rectangles, Glossary of Definitions Used in JAVA.

For both paper number 8 and 16 project work related to quality methodology and systems, quality planning, assurance, auditing, statistical quality control, conformity assessment, quality circles, decision making aids, environment, health and safety, materials management, testing and calibration laboratories, TQM related to finance, banking, health, education, publication, hospitality, documentation, automation, science and technology, industry and service organisation, has to be completed in First and Second Year respectively. The topics mentioned below are illustrative and not exhaustive. Related topics on ISO 9000 - 2000, ISO 14000 may also be selected by the students in consultation with the University.

• Application of Materials Management for TQM

• Auditing Process for ISO 9001 : 2000.

• TQM Approach for improvement in Quality Information System.

• Implementation of QS 9000 in an automotive company.

• Environment Management System based on ISO 14001.

• Good manufacturing practices in chemical bulk drugs factory.

• Role of Information Technology in Hotel Management Systems (Front Office Management).

• Perception of TQM in the Deptt. of Administrative Reforms and Public Grievances, Govt of India.

• Quality Assurance Order for Coast Guard Air Station.

• Quality Management System of a Testing Laboratory.

• Total Quality Assurance Systems in TTK Prestige Limited.

• Trend Analysis in Biotechnology Plant for water for injection.

• Design change request analysis.

• Total Quality Management in Health Services.

• Quality Manual Production.

• Development of methodology of estimation of uncertainty in calibration.

• Environmental Health and Safety in Chemical Industries.

• Business Process Re-engineering.

• Statistical Quality Control in PHWR.

• Implementation of ISO standards and HACCP in Food Industry.

• Training Report on Quality for Yamaha Motor India Limited.

• Implementation of ISO 9000 series 2000 version in SAIL/VISP Bhadravati.

• Application of TQM to the e-publishing industry with emphasis on process chart.

• Guidance on Preparation of Laboratory Quality Assurance.

• Performance Rating of Boilers in a Chemical Plant.

• HR guidelines for implementing ISO 14001 environmental management system

• The study of working capital management of Gagal Cement Works